Orchard Hotel Singapore, a property of Millennium Hotels and Resorts, has implemented the Aiello Voice Assistant (AVA) to its communications system that connects guests with hotel staff. The AI-powered device will also be used to collect data-driven insights to enhance customer service and streamline operations.
This is the first AVA deployment in Singapore, although it has been in the market since 2019, serving over 100 hotels elsewhere. It is capable of answering enquiries in Chinese, Japanese, Thai, and English.
Aiello Voice Assistant acts as an in-room assistant to hotel guests
Guests at Orchard Hotel Singapore can use AVA as their personal guide to amenities, services, and local recommendations on hands-free devices. Acting as an in-room assistant, AVA responds promptly to voice commands, allowing guests to effortlessly connect with other rooms or contact the front desk.
“Our commitment to innovation and exceptional guest experiences is unwavering,” said Jacqueline Ho, the hotel’s general manager.
“The integration of AVA is a transformative step, combining state-of-the-art technology with personalised service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry.”
Vic Shen, CEO and co-founder of Aiello, said: “Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore’s legacy of excellence.”
Source link : https://www.ttgasia.com/2024/06/20/orchard-hotel-singapore-introduces-ai-powered-guest-communications-system/
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Publish date : 2024-06-20 03:31:42
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